Thought Leadership

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Is RPO right for your company?

Could you use help finding new staff? Recruitment Process Outsourcing (RPO) is the name given to the process of relying upon an external vendor—such as a staffing agency—for the recruitment of new employees. If your company is tight on internal resources, could benefit from saving a few dollars and has plans to expand in the… Read more »

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An interviewer may decide whether or not to hire you within the first few moments of meeting you. So you can imagine that your appearance, how you present and carry yourself, and your overall demeanor are extremely important. You want to exude confidence because you believe in yourself, your talents and what you’ve accomplished. A… Read more »

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Change can be frustrating or even scary to employees. But if you don’t prepare them for changes, such as new hires, or new policies and procedures, you risk resentment, confusion, and a decrease in morale and productivity. Depending on the change, it may take your employees a little time to get used to it. But… Read more »

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Job rejection can be frustrating—but don’t let it get you down. It’s possible that you just weren’t a good fit for the position, or maybe you flubbed an interview question. It’s OK, because rejection can be a valuable learning experience. The single best tool in your coping arsenal is to remain positive and professional! Remember,… Read more »

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Have you ever found a purple squirrel? In the staffing world, this term relates to candidates who match all your job requirements with perfectly matched skills, experience, knowledge … the works! But since ours is an imperfect world, purple squirrels are a rare species—they’re mostly found by luck. And when you’re in need of an… Read more »

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Your job as a call center representative is vital to the reputation of your company. To be great at what you do, put yourself in the shoes of the person at the other end of the phone. Your goal is to help the people you talk to, give them peace of mind, answer their questions… Read more »

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Interviewers want to understand the real you and your career motivations. They want to know if you’re an employee who is hardworking and reliable—not someone who will leave after a short time. Employees are expensive to replace, so your potential employer wants to make the very best hiring decision. For these reasons, you will almost… Read more »

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People are your company’s most valuable asset. And right now, we’re at a point in history when four different generations of people are all working together—Traditionalists, Baby Boomers, Generation X and Millennials. Since each generation has different values that have been shaped by the world around them, they do not always agree on the way… Read more »

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Today’s market is very competitive. To stand out, most companies put a laser focus on their company culture. And once you build yours, you’ll want to find employees who can thrive within it. The time you take to find the right employees will add to your company’s success, your employees’ comfort level with your organization,… Read more »

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A hiring manager has a tough job—but so do you, as a job candidate. The hiring manager must fill an open position with a person who is qualified, will do a great job and won’t exit the company after a few months. And you must convince the hiring manager that this person is you—while a… Read more »