Four Tips for Success as a Call Center Employee

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Your job as a call center representative is vital to the reputation of your company. To be great at what you do, put yourself in the shoes of the person at the other end of the phone. Your goal is to help the people you talk to, give them peace of mind, answer their questions… Read more »

Didn’t Get the Job? How to Learn from the Experience

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Getting passed over for a job can be disappointing, to say the least. You’ve gone to a lot of effort to perfect your resume and cover letter, prepare for and deliver a killer interview, follow up with the hiring manager … but sometimes you just don’t get the job. And that’s OK. What’s important is… Read more »

Are You Prepared for These Types of Interviews?

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Looking for a new job? Depending on your industry and whether you’re looking out of state for work, you will encounter different types of interviews. Many employers and recruiters use an interview process that involves several rounds of interviews with increasing levels of intensity. Or you may only need to tackle one interview to get… Read more »

Interview Like a Pro: Be Focused

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During your interview, it’s key to be focused on the task at hand! And you can help your focus remain laser-sharp by preparing to deliver a killer interview. Plus, there are some steps you can take during your interview to ensure your focus is never broken. Here’s what you need to know. It takes a… Read more »

Why You Shouldn’t Stress About Being Inexperienced

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If you’re looking for a new job, you may find lists of job requirements intimidating. But beyond having the right education (because this is usually not a compromise), there are certain qualifications employers may not worry much about. Why? Because sometimes being inexperienced for a position is an advantage to an employer. Here’s why. You’re… Read more »

Interview Like a Pro: Stand out in the Follow Up

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After your interview, you may feel it’s time for a breather! But don’t relax just yet—following up after your interview can make the difference between staying top of mind and falling to the bottom of the resume stack. The benefits of following up You can use an interview follow-up as a way to remind the… Read more »

Interview Like a Pro—Familiarize Yourself With Your Interviewer

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Want to wow your interviewer? Get to know a little bit about them! By discovering details about your interviewer, you can determine any common ground you may have. This makes it much easier to strike up a conversation and connect during an interview. And a good conversation will help you stay top-of-mind—even better if your… Read more »

Three Traits to Look For When Hiring Contingent Employees

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Temporary employees—also known as contingent employees—are a valuable source of staffing. You may rely on them for short-term projects or to cover workforce holes due to seasonal peaks or employee absences. Despite their temporary tenure, it’s still important to choose contingent workers who are well qualified and mesh with your corporate culture. And you’ll also… Read more »

Evaluating Burnout on Your Team

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Evaluating Burnout on Your Team

Your employees keep your organization running. The talent you employ allows you to innovate, meet clients’ demands and forge ahead in the marketplace. But what happens when the demands of your business fall on the shoulders of too few? This can lead to overworked employees who begin to buckle under the stress of long to-do… Read more »

Helping Employees Find the Right Work-Life Balance

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McGrath Blog

Life is not all work. Your employees have lives outside the office with responsibilities to their families, and friends, as well as their own personal health. Events, appointments and other obligations are important, as well as time to just relax. Giving your employees the resources they need to balance everything that fits into their work… Read more »