Four Tips for Success as a Call Center Employee

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Your job as a call center representative is vital to the reputation of your company. To be great at what you do, put yourself in the shoes of the person at the other end of the phone. Your goal is to help the people you talk to, give them peace of mind, answer their questions… Read more »

Evaluating Burnout on Your Team

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Evaluating Burnout on Your Team

Your employees keep your organization running. The talent you employ allows you to innovate, meet clients’ demands and forge ahead in the marketplace. But what happens when the demands of your business fall on the shoulders of too few? This can lead to overworked employees who begin to buckle under the stress of long to-do… Read more »