Once you find top administrative talent, you’ll want to hang on to them. And the trend of administrative professionals frequently leaving can be harmful to your business in several ways. First, it cuts into your bottom line, since it is expensive to find and hire replacement staff. Also, it can be detrimental to the rest of your staff—it’s never a good vibe when co-workers are leaving. So, what can you do to reduce turnover at your business?
If you’ve noticed a revolving door with your administrative staff, it’s time to take action. And you can by doing the following:
- Conduct exit interviews. When employees decide to leave, ask them why. It’s easiest to create an exit interview strategy that includes an impartial third party—usually human resources. You may wish to give it a week or so after the employee leaves to conduct the interview so they have a chance to reflect. It can be in person or online using a service such as Survey Monkey. Then, compare the results and look for common themes.
- Poll the audience. In addition to checking in with departing employees, ask how your current workers are doing. One of the best ways is through a regularly scheduled employee survey. You might choose to take the temperature of your company once or twice a year.
- Take swift action. Once you’ve uncovered one or more sources of employee unrest, devise a plan to make things better. It’s also key to be transparent—explain the results of the survey at its conclusion, what you learned and the steps you’re taking to address staff concerns.
- Rewrite job posts. Another source of precarious hires can be misleading job descriptions in your post. You can reduce hiring errors by listing as much pertinent information as you can. Describe job roles and responsibilities and be clear about requirements to qualify for the job.
- Work with a recruiter. A staffing agency is your invaluable partner in the hunt for top-notch administrative professionals. Recruiters are experts at finding spot-on matches for your open opportunities with both active and passive candidates. The services offered by agencies include anything from locating to interviewing to screening to onboarding—and sometimes everything in between. When you hire qualified candidates, you increase the possibility they’ll stick around for the long haul.
Looking to increase your administrative staff?
If you’ve recently experienced turnover and you’re in need of additional staff, a recruitment agency can help. And McGrath Systems can offer the staffing services of experienced recruiters who are familiar with the qualifications and requirements of administrative professionals. We’ll work with you to find and place skilled administrative staff that meet your workforce needs. To learn more, contact us today!