One of the best ways to maintain your staff is to understand reasons why they may leave — so you can prevent this from happening. Employees have different reasons for moving on. It could simply be the result of an employee’s need for a new and different job experience. But it could also be something more. If your company is having trouble holding on to talented workers, it’s important to understand what may be going on “behind the scenes.” You can learn more and take steps to improve your processes and procedures by conducting exit interviews.
How exit interviews can help your company
Though some may feel that exit interviews happen way too late in the employment process, they are actually a valuable tool that can help you understand how workers view your company. Exit interviews can help you uncover potential management issues, department or policy problems or other concerns that are driving employees away from your business. After all, the more you know about your company, the more you’ll be able to take steps to make it stronger.
It’s important to be consistent
The best way to conduct exit interviews is by staying consistent. In other words, be sure to conduct an exit interview with each and every departing employee. This way, you’ll be able to uncover trends in why workers leave. When you conduct the interview, you should ask every employee the same questions. This will make it much easier to compare employees’ answers.
What to ask during an exit interview
Though employees may be reluctant to give too much information (because they fear a poor job reference or wish to maintain good relations with their former co-workers), you can get the answers you need by asking a variety of questions. Consider asking the following:
- Why are you leaving the company?
- Is your reason for leaving internal or external?
- What did you like about working here?
- What did you dislike about working here?
- On a scale of 1–5, how much support did you get to adequately perform your job duties?
- How often were you given feedback on or reviews of your performance?
- What advice would you give to the next employee who fills your position?
Don’t forget to use the information you gather
The most important part of an exit interview is your follow-up. Don’t file the information away; instead, use it to identify ways you can make your company an even better place to work.
A great way to supplement your workforce
If you’re in need of additional employees, McGrath Systems can help. We specialize in the fields of engineering, administration, information technology, human resources and marketing, with a special focus on licensed insurance agents. To learn more about the staffing services we offer, contact a McGrath Systems recruiter today.